at first it took time to figure it out but once i did i love it.
My cousin has been an installer and employee for over 15 years, changed names once, the company, but he doesn't even have them anymore. Really bad customer service...I just experienced it. He told me what to do over the phone, and I fixed my problem, after talking to, no joking, 15 different people. and 3 house calls.
I believe, you got lucky, my friend. I had Uverse for a year, and never liked it.
DirecTV, on the other hand, brought me out all new equipt, free NFL this year, and my system is completely wireless, except for one wired receiver, and while some may not notice it, the picture and sound are superior in every way, IMO. DVR's in every room.